Support
Expert technical support with defined escalation
A cybersecurity, networking and collaboration team handles your incidents and escalates them to CCIE engineers according to severity.
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1
Cyber Security Support Team
Security, networking and collaboration engineers
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2
Cybersecurity Support Coordination
Eng. Jorge Coveñas Chiroque · PMP · ITIL
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3
Head of Support
Eng. Jaime Huayllani (CCIE · VCDX) · Eng. Rubén Salazar (CCIE)
Support
Response and escalation times
| Severity | Response | 1st escalation level | 2nd escalation level |
|---|---|---|---|
| Critical | 30 minutes | 1 hour | 2 hours |
| High | 45 minutes | 2 hours | 4 hours |
| Medium | 1 hour | 3 hours | 6 hours |
| Low | 2 hours | 12 hours | 24 hours |
Reference times for the support service. The exact scope is defined in each contract.
Need a tailored scope?
Tell us what you want to achieve and we will put together a proposal with the right scope, timeline and team.